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Australia & New Zealand
You are on the right site. Send your RFQ to [email protected] or use the form above. Carlton, VIC team responds during AEST/AEDT business hours.
Send Your RFQ · Carlton-coordinated response
Contact ToneCooling Australia · Send Your RFQ
ToneCooling Australia receives RFQs by email at [email protected] or by phone at +61 420 936 669 (mobile, AEST/AEDT business hours). A complete RFQ — TDP map, target ΔP and flow rate, qualification scope, lead time — is reviewed by an engineer, with technical review by the Huizhou design and engineering team, and answered by email with next steps. Includes a thermal sensitivity table, process recommendation (TLP / vacuum braze / FSW / CAB), and draft quote in AUD.
Process & standards glossary (AU engineering reader):
TLP = Transient Liquid Phase diffusion bonding ·
FSW = Friction Stir Welding ·
CAB = Controlled Atmosphere Brazing ·
PPAP = Production Part Approval Process ·
ISO 9001:2015 (quality management) ·
AS/NZS 60068-2-14 ≡ IEC 60068-2-14:2009 (thermal cycling endurance) ·
IEC 62619:2017 (industrial battery safety) ·
AS/NZS 5139:2019 (BESS installation) ·
AS/NZS 4777.2:2020 (grid-connected inverter).
Page reviewed by
ToneCooling Australia Customer Engineering Support Team
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Carlton, VIC
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Last reviewed: 28 April 2026
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About the team →
Send your RFQ
Complete this form and the Carlton VIC customer engineering support team will acknowledge receipt promptly and provide a Carlton-coordinated engineering response promptly during AEST/AEDT business hours.
Outside Australia? Use the right ToneCooling site
ToneCooling operates three customer-facing sites by region. Routing your enquiry to the correct entity speeds up engineering response and keeps commercial terms in the correct currency and contract framework.
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United States & North America
U.S.-based engineering and procurement teams should engage ToneCooling Texas LLC at tonecoolingtexas.com for U.S. entity contracting and CT-aligned business hours.
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Rest of world / global programmes
Global engineering programmes — Europe, Middle East, Asia, Africa, Latin America — engage the parent group directly at tonecooling.com.
What makes a complete RFQ?
The more complete your RFQ, the faster the engineering response cycle. Below is the field-priority list.
| Field | Why it matters | Required? |
|---|---|---|
| Application (AI server / BESS / power electronics / custom) | Routes RFQ to the correct Huizhou engineering team and reference product family | Required |
| TDP map (W per die or W per cell) | Sets thermal envelope for CFD modelling | Required |
| Target ΔP and flow rate | Sets hydraulic envelope for channel topology | Required |
| Coolant chemistry | Sets thermophysical properties for CFD | Recommended |
| Inlet temperature window (ASHRAE W32 / W40) | Sets boundary condition for AU climate envelope | Recommended |
| CDU model / BMS pump curve | Aligns cold plate ΔP with system pump curve | Recommended |
| Lead-time requirement | Helps the engineering team plan the response track | Recommended |
| Qualification scope (PPAP / AS/NZS / etc.) | Drives validation documentation tier | Recommended |
Frequently asked
How do I send an RFQ?
Three options: (1) complete the RFQ form on this page; (2) email [email protected] with your TDP map, target ΔP and flow rate, qualification scope, and lead-time requirement; (3) call +61 420 936 669 (mobile, AEST/AEDT business hours). Carlton VIC acknowledges receipt and provides a Carlton-coordinated engineering response promptly during AEST/AEDT business hours, with technical review by Huizhou.
What information do I need to provide for a complete RFQ?
Application area, TDP map, target ΔP & flow rate, coolant chemistry, inlet temperature window, CDU/BMS pump curve, lead-time requirement, qualification scope. View the table above or the RFQ input checklist.
What is the response time?
prompt acknowledgement; Carlton-coordinated engineering response with technical review by Huizhou; within standard turnaround NDA; promptly DFM session; agreed at quotation.
Where is the engineering office?
Carlton VIC customer engineering support office: Suite 69, 139 Cardigan Street, Carlton VIC 3053. Cold plate design + engineering + manufacturing at our own IATF 16949-aligned manufacturing facility in Huizhou, Guangdong, China.
What commercial terms apply?
Commercial terms — currency, payment schedule, and incoterms — are agreed by separate written commercial agreement during the quotation process, in line with B2B engineering supply industry practice. All quotes are issued in AUD with line pricing typically GST-exclusive (10 % GST at invoice).